Level
Silver
5%
Assigned after your first stay.
5% off all future bookings
Priority updates about special offers
More than a stay
Grandora Loyalty Program
We value every guest and make each stay at Grandora hotels more comfortable, attentive and rewarding.
Join the loyalty program to receive exclusive privileges: personal discounts, additional services and special terms for direct bookings.
Club
First privilege
After registration, you immediately receive 2% off all future bookings.
2%
How to join
Register on the hotel website by filling out a short form, and your first privilege will become available right away.
2%
Right after registration for all future bookings
5-10%
Personal discounts after stays
5 days
For the stay amount to be credited
Program levels and privileges
The program has several levels. The more often you choose Grandora, the more personal benefits become available.
Level
Gold
7%
Available when the total amount of your stays in the Grandora chain reaches 300,000 RUB.
7% off all future bookings
2 free services to choose from during each stay: dental kit, shaving kit, kettle in the room, document printing, umbrella rental
50% off washing and drying
50% off bathrobe rental
50% off shoe dryer rental
Level
Platinum
10%
Available when the total amount of your stays in the Grandora chain reaches 300,000 RUB.
10% off all future bookings
Early check-in or late check-out subject to availability
3 free services to choose from during each stay: dental kit, shaving kit, kettle in the room, document printing, umbrella rental, shoe dryer
1 free wash or dry per stay
Priority room upgrade when available
How the total stay amount is calculated
Only the accommodation cost in the Grandora hotel chain is included.
After check-out, the stay amount is credited to your account within 5 calendar days.
Additional services are not included in the accumulated amount.
Current program rules
Program rules
Discounts and accumulation work for direct bookings and are linked to the guest's electronic loyalty card.
Current program rules1
Discounts and accumulation are available only for direct bookings: on the official website, by phone, through messengers or directly at the hotel.
2
Bookings made through third-party online channels or as group bookings do not receive a loyalty discount or accumulation.
3
To receive the discount, sign in to your account before booking or provide your phone number or virtual card number.
4
The discount applies only to the accommodation cost of one room where the cardholder stays.
5
The discount does not apply to additional rooms or services such as laundry, transfer or meals outside the rate.
6
The discount is calculated from the following rates: Best Rate without breakfast, Best Daily Rate with breakfast, Standard Daily Rate without breakfast and Standard Daily Rate with breakfast.
7
Loyalty discounts are not combined with other promotions and special offers unless stated otherwise in a specific promotion.
8
The stay amount is credited automatically within 5 calendar days after check-out.
9
An electronic loyalty card is created automatically for every registered guest and linked to the account and phone number.
10
When your total stay amount reaches a new threshold, the level is upgraded automatically and you receive an email notification.
11
Grandora may suspend or cancel participation in the program in case of rule violations or abuse of program terms.
Grandora Club
Referral program
Register in the loyalty program, sign in to your account and share your personal link with a friend.
15%
For you, our valued guest
When the invited friend completes their first stay at Grandora, you receive an extra 15% discount on your next booking.
The discount can be combined with all promotions and special offers.
5%
For friends you invite
When registering through your link, your friend receives 5% off their first booking.
This discount can also be combined with promotions and rates.
Your friend automatically becomes a loyalty program member with a permanent 5% discount, accumulation and future level upgrades.
Invite friends and travel together with more benefits.